We understand the difficulties you may be experiencing in light of the ongoing government shutdown. As integral members of our community, the City wants you to know that we are here to assist as best we can to help you through these trying times.
Outlined below is a program that we hope will help offset some of your expenses while you remain unpaid as our government works on a resolve. Therefore, we are extending the following measure to assist:
Residents affected by the government shutdown may come to the Utilities Department at City Hall (2300 Civic Center Place) and provide the following:
- Letter from employer
- Most recent paystub
- Federal identification
Upon verification of the above, the City will:
- Flag the resident’s account to be exempt from disconnection
- Forego the assessment of late charges
- Allow the resident to pay what they can afford during the shutdown
- Enter into a payment agreement with the resident after the shutdown
Should you have any questions, please call (954) 602-HELP (4357).