FAQs

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Utilities

1. How are the water rates determined?: Water rates are set to cover the cost of acquiring, treating and delivering water to your tap and are adjusted annually based on the increase in costs within the region. This way, large rate increases are avoided, and the city is able to ensure that quality water is provided to you and approximately 35,000 other customers. Rates also cover the costs of scheduled replacement of aging water & sewer lines and the addition of new treatment facilities.

2. How can I lower my water bill?: Click Here to learn more about what you can do to lower your water bill.

3. Why does sewer service cost more than water service?: Just as water rates must cover the cost of operating and maintaining the water system, sewer charges must cover the same costs relating to the sewer system. Before we release treated waste water into the environment, we must comply with state and federal laws regarding the removal of pollutants and harmful chemicals by extensive treatment. Ongoing expansion and refurbishment of the waste water system is necessary to ensure that all state and federal mandates are met and to protect the environment.

4. Is my meter accurate?: All meters used by the City of Miramar must meet the accuracy test guidelines of the national American Water Works Association (AWWA), and have a manufacturer’s warranty. In addition, meters used for reading water usually under-register as they age. If you believe your meter is inaccurate, you may request a bench check. This test checks the water meter in a workshop rather than under field conditions. Service at no time is interrupted. When tested, if the meter is accurate under the AWWA guidelines there will be a $40.00 charge, billed to your utility account; if the meter is inaccurate or if the test is mandated by the City, then there is no charge for testing.

5. There's a leak out by the street. Who is responsible for it?: Any leak found from the meter box towards the street (the water main) falls under the responsibility of the City. The customer is responsible for any leaks (and the water lost) from the point where the meter attaches to their line and moves forward towards the house. The city is only responsible for leak repairs from the meter towards the water main. Check to see where the leak is located, and then dial customer service at 954-602-4357, or fill out a customer service form for assistance, if the leak appears to be the city’s responsibility.
Customer Service Form (PDF)

1. How do I set up new water and sanitation service with the city?: You can access new service information on the
New Service Setup page.

2. How do I close my utility account?: You can access information, forms, and instructions on how to close your account on the Closing Your Account page.

3. How can I temporarily disconnect my service if the property is going to be vacant for a while?: If your property is going to be vacant for more than 60 days at a time, you can request for suspend service. The city will disconnect the water source at the meter. Once there is no consumption registered, the sanitation fee will be deducted from your minimum service charge. Once the meter registers water usage, the sanitation fee will be reinstated. There is a $50 service fee for suspending service. To request suspend service you can do it in person at the City Hall or over the phone at 954-602-HELP (4357).

4. Why don’t I have running water in my home?: If you have no running water in your home, first check your main house shut-off valve to make sure it is open to full capacity. If the valve is open and you still do not have water, check Customer Service at 954-602-HELP (4357) to verify that your account is up to date. If your account is up to date, please advise the Representative that there is no running water at your residence.

5. Why is my water discolored?: There are a number of causes for discolored water. You can read why it may be occurring and find out how to fix it on the
Discolored Water page.

6. Where do I report water leaks or main breaks?: The Customer Service Center provides 24 hour emergency service to all Miramar residents. To report leaks or interruption in water service, please call 954-602-HELP(4357) for assistance.

7. Where do I report a sewer back-up?: If your sinks, tubs, or toilets are overflowing, you may be experiencing a sewer backup in your home. The customer service center provides 24 hour emergency service and can be reached at 954-602-HELP(4357).

8. Why is my water bill higher than usual?: There are many reasons that may cause a resident’s bill to be higher than normal. Read about those reasons and how to fix it on the
High Water Bill page.

9. I have no water pressure in my home. What should I do?: No water pressure in your home could indicate a few different things. Read how to find out what is causing it and how to fix it on our
No Water Pressure page.

10. Do you still have a question?: Please send an email to wbcustomerservice@miramarfl.gov or call customer service at 954-602-HELP (4357)

11. How can I lower my utility bill?: Please visit https://www.miramarfl.gov/243/High-Water-Bill