The Utility (Water) Billing division serves as a liaison between The City of Miramar’s Utility and Finance departments. Meter readings are conducted monthly by the Utilities department; the readings are then inputted into our database where they are calculated, printed, and mailed. The department also serves as a point of contact for customers who have inquiries regarding their bills and for residents who wish to establish a new account or close-out an account from a property which they have vacated. Inquiries can be made by calling customer service at 954-602-HELP (4357), coming in person to one of our two locations, or by sending us an email at wbcustomerservice@miramarfl.gov.
If you are unable to make a payment online, call the Customer Service Response Center 954-602-HELP(4357).
ACHauthorization(PDF, 186KB)
New Account Application(PDF, 863KB)
Pool Credit(PDF, 203KB)
The mission of the Water Billing Division is to provide billing and inquiry services of the highest quality to the Residents and Businesses of the City of Miramar in an efficient and progressive manner. We are committed to providing these services with integrity, honesty, fairness, and a dedication to excellence while complying with all Utility Billing laws and standards.
You can access new service information on the New Service Setup page.
You can access information, forms, and instructions on how to close your account on the Closing Your Account page.
If your property is going to be vacant for more than 60 days at a time, you can request for suspend service. The city will disconnect the water source at the meter. Once there is no consumption registered, the sanitation fee will be deducted from your minimum service charge. Once the meter registers water usage, the sanitation fee will be reinstated. There is a $50 service fee for suspending service. To request suspend service you can do it in person at the City Hall or over the phone at 954-602-HELP (4357).
If you have no running water in your home, first check your main house shut-off valve to make sure it is open to full capacity. If the valve is open and you still do not have water, check Customer Service at 954-602-HELP (4357) to verify that your account is up to date. If your account is up to date, please advise the Representative that there is no running water at your residence.
There are a number of causes for discolored water. You can read why it may be occurring and find out how to fix it on the Discolored Water page.
The Customer Service Center provides 24 hour emergency service to all Miramar residents. To report leaks or interruption in water service, please call 954-602-HELP(4357) for assistance.
If your sinks, tubs, or toilets are overflowing, you may be experiencing a sewer backup in your home. The customer service center provides 24 hour emergency service and can be reached at 954-602-HELP(4357).
There are many reasons that may cause a resident’s bill to be higher than normal. Read about those reasons and how to fix it on the High Water Bill page.
No water pressure in your home could indicate a few different things. Read how to find out what is causing it and how to fix it on our No Water Pressure page.
Please send an email to wbcustomerservice@miramarfl.gov or call customer service at 954-602-HELP (4357).
Please visit our High Water Bill page.
Customer Service 954-602-HELP (4357 wbcustomerservice@Miramarflgov
Mon. - Thurs. 7AM - 6PM
Miramar City Hall 2300 Civic Center Place Miramar, FL 33025
Multi-Service Center 6700 Miramar Parkway Miramar, FL 33025